Payment Help

Our checkout is designed to make payment clear and secure. Only payment methods that are currently available and enabled will appear on the checkout page.

Accepted Payment Methods

Checkout may offer secure card payment and PayPal. Supported card brands can include Visa, Mastercard, Discover, JCB, Diners Club, and UnionPay, depending on your country and the payment provider.

Payment Security

The checkout uses an encrypted connection. Payment requests are sent to the selected payment provider, while your order record stores transaction references and payment status needed for fulfilment and support.

If a Card Is Declined

• Confirm the card number, expiry date, security code, name, and billing address.
• Check that online and international purchases are enabled by your bank.
• Make sure your bank is not waiting for an app, SMS, or 3-D Secure confirmation.
• Try PayPal or another available card rather than repeatedly submitting the same payment.

Pending or Duplicate Authorisations

A bank may temporarily show a pending authorisation even when payment does not complete. Pending holds normally disappear according to the bank’s own timetable. If you see two completed charges for one order, contact us with the order number and transaction references.

PayPal Help

Use the PayPal button at checkout and complete approval in the PayPal window. Return to the store and wait for the order confirmation before closing the page. If PayPal is not shown, it is temporarily unavailable or not configured for the current checkout.

Need Assistance?

Use Contact Us and include your order number, the approximate payment time, and the error message. Never send a full card number or security code by email or chat.