Exchanges and Returns

We want you to feel confident about every order. Eligible items may be returned or exchanged within 30 days after confirmed delivery.

Eligibility

Items must be unworn, unwashed, unaltered, and returned with their original tags, accessories, and packaging. Footwear should be tried on indoors on a clean surface. Items showing wear, odour, damage, or missing components may not qualify.

How to Request a Return or Exchange

1. Contact support with your order number and the item you wish to return.
2. Tell us whether you prefer an eligible exchange or refund.
3. Wait for return instructions and the approved return address before shipping anything.
4. Use a trackable return method and keep the receipt until the request is completed.

Return Shipping

Return shipping is normally paid by the customer. If we confirm that the wrong item was sent or the item arrived damaged, we will provide an appropriate resolution after reviewing the evidence.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery and include clear photos of the product, packaging, shipping label, and issue. Do not wear, wash, repair, or discard the item while the case is being reviewed.

Refund Timing

Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or PayPal may require additional business days to display the credit.

Exclusions

Final-sale items, personalised items, gift cards, and items that cannot be resold for hygiene reasons are not returnable unless faulty or required by applicable law.